SkillStack Business Case for Digital Collaboration Tools
SkillStack is focused on providing services to the eSports industry. As the company grows, it is launching a new online store to sell physical tech products. This requires an overhaul of SkillStack’s digital operations to improve team collaboration, project management, document handling, and customer engagement.
Current Business Challenges
Team Communication
Teams are spread across multiple locations, making coordination difficult. Current reliance on email-based communication is inefficient and slow.
Project Collaboration
Product development and online store setup require cross-team coordination, but there is no structured system to track project progress.
Document Management
Employees store files across different devices and platforms. Without a centralised system, work is often lost or duplicated, and version control is lacking.
Customer Engagement
The new online store requires a seamless customer experience. At present, there are limited tools available for real-time customer interaction and support.
Relevant Metrics and Budget Allocation
Team Communication
Slow response times and a lack of transparency are holding back collaboration. An allocation of $8,000 has been set aside to introduce tools that improve real-time communication.
Project Collaboration
The absence of a centralised tracking system makes it difficult to coordinate across teams. A budget of $12,000 is allocated to implement project management software.
Document Management
With no version control in place, files are difficult to locate and often duplicated. $6,000 will be directed toward a unified document management system.
Customer Engagement
The online store must support responsive, user-friendly customer interaction. Currently, there are no automated support systems in place. $14,000 has been allocated to address this gap.