SkillStack Business Case for Digital Collaboration Tools

Background

SkillStack is focused on providing services to the eSports industry. As the company grows, it is launching a new online store to sell physical tech products. This requires an overhaul of SkillStack’s digital operations to improve team collaboration, project management, document handling, and customer engagement.

Current Business Challenges

  • Team Communication
    Teams are spread across multiple locations, making coordination difficult. Current reliance on email-based communication is inefficient and slow.

  • Project Collaboration
    Product development and online store setup require cross-team coordination, but there is no structured system to track project progress.

  • Document Management
    Employees store files across different devices and platforms. Without a centralised system, work is often lost or duplicated, and version control is lacking.

  • Customer Engagement
    The new online store requires a seamless customer experience. At present, there are limited tools available for real-time customer interaction and support.

Relevant Metrics and Budget Allocation

  • Team Communication – Slow response times and a lack of transparency are holding back collaboration. An allocation of $8,000 has been set aside to introduce tools that improve real-time communication.

  • Project Collaboration – The absence of a centralised tracking system makes it difficult to coordinate across teams. A budget of $12,000 is allocated to implement project management software.

  • Document Management – With no version control in place, files are difficult to locate and often duplicated. $6,000 will be directed toward a unified document management system.

  • Customer Engagement – The online store must support responsive, user-friendly customer interaction. Currently, there are no automated support systems in place. $14,000 has been allocated to address this gap.

Total Budget: $40,000 for the implementation of new digital tools.

Expectations from the Proposal

  • Efficient use of budget – Select tools that provide a high return on investment.

  • Scalability – Ensure the tools can grow alongside SkillStack’s operations and online store expansion.

  • User-friendliness – Employees must be able to adopt the new systems quickly and effectively.

  • Security and Compliance – All tools must meet industry standards to protect company data and customer information.