Jessica Reed – Chief Executive Officer (CEO)

Visionary leader with over 15 years of experience in strategy and consulting, Jessica drives the overall direction and growth of SkillStack Consulting.

As the Chief Executive Officer (CEO) of SkillStack, Jessica Reed, oversees the overall strategic direction of the company, ensuring alignment with its vision to innovate and deliver cutting-edge technology solutions and services. She leads high-level decision-making and establishes key partnerships to drive business growth. The CEO is also responsible for managing the company’s leadership team and ensuring the business remains financially viable and competitive in the consulting industry.

Key Responsibilities:

• Set and implement the company’s vision and strategy.

• Lead major business development initiatives and strategic partnerships.

• Oversee financial performance and ensure profitability.

• Manage and mentor the leadership team.

• Represent the company in external engagements and media

Sophie Lane – Chief Financial Officer (CFO)

Responsible for financial planning, analysis, and ensuring SkillStack’s profitability and sustainability.

Daniel Park – Chief Operating Officer (COO)

Oversees the company's day-to-day operations, ensuring projects are executed with precision and efficiency.

Daniel also has the role of Director of Human Resources (HR) responsible for managing all aspects of employment, workplace culture and payroll including compliance and legal.

Key Responsibilities:

• Responsible for ensuring effective day to day operations, resource allocation and ensuring compliance requirements are met

• Lead recruitment, onboarding, and talent management.

• Develop and implement HR policies and procedures.

• Manage employee relations and conflict resolution.

• Ensure compliance with workplace legislation.

• Oversee staff training and development programs.

Emma Bennett – Chief Strategy Officer (CSO)

Focuses on identifying emerging eSports trends and crafting strategies that keep clients ahead of the competition.

Liam Carter – Chief Marketing Officer (CMO)

Leads marketing efforts for both SkillStack and its clients, helping brands and creators build strong engagement with audiences.

Oliver Hayes – Head of eSports Tournament Services

Expert in planning, designing, and delivering large-scale eSports tournaments and leagues, ensuring world-class production quality.

Chloe Taylor – Head of Player Development

Specializes in training and developing professional gamers, designing bespoke regimes to enhance performance and mental resilience.

Noah Patel – Head of Content Creator Coaching

Works closely with streamers and influencers to maximize their audience reach, refine content strategies, and grow revenue streams.

Ben Rogers – Head of Technology & Innovation

Leads the adoption of cutting-edge tools and platforms, ensuring that SkillStack remains at the forefront of eSports technology.

• Purpose: Oversees daily operations, resource allocation, and project management

• Key Roles:

  • Project Management Office (PMO) - coordinates project timelines and resources

  • Quality Assurance Team - ensures service delivery standards

  • Operations Coordinators - manage day-to-day logistics

  • Consultants - Delivers high-quality professional services to our eSports clients. Consultants work closely with Senior Consultant, client teams, and leadership to support project execution, conduct research and analysis, and contribute to the success of our clients and internal operations. You can find more information on the Consultant role in the Job Description here: https://www.skillstackconsulting.com.au/role-explanation-consultant

• Purpose: Develops and executes strategic initiatives and market analysis

• Key Roles:

  • Business Analysts - conduct market research and competitor analysis

  • Strategic Planning Team - develops long-term growth strategies

  • Partnership Development - identifies and nurtures strategic alliances

• Purpose: Responsible for driving SkillStack brand awareness and has the necessary marketing skills and expertise to support our eSports clients in planning, designing, and launching their marketing and social media campaigns.

• Key Roles:

  • Digital Marketing Team - manages social media, online presence and facilitates marketing campaigns for eSports clients. This team is headed up by the Marketing Manager.

  • Content Team - creates marketing materials and communications

  • Brand Management - maintains brand consistency and guidelines

• Purpose: Ensures customer satisfaction by providing technical support, answering inquiries, and helping customers navigate SkillStack products and services.

• Key Roles:

  • Customer Support Manager: Oversees the customer service team and ensures that customer concerns are resolved promptly.

  • Support Representatives: Handle customer questions and troubleshoot issues via email, phone, or live chat.

  • Customer Success Specialist: Focuses on helping customers get the most value from SkillStack’s products, often leading onboarding and follow-up services.

• Purpose: Develops visual and creative assets for marketing, branding, and product design. This team ensures that all designs align with SkillStack’s brand and product vision.

• Key Roles:

  • Creative Director: Leads the creative vision of SkillStack, overseeing branding and design strategies.

  • Graphic Designers: Create graphics, logos, and other visual materials for digital and print media.

  • Video Production Specialist: Produces video content for promotional purposes, tutorials, and internal communications.

  • Brand Designer: Focuses specifically on building and maintaining a cohesive visual brand identity for SkillStack and its services and products.

• Purpose: Maintains SkillStack’s internal IT infrastructure, secures data, and ensures that digital products are protected from cyber threats.

• Key Roles:

  • IT Manager: Oversees the company’s IT operations, including hardware, software, and network security.

  • Cybersecurity Specialist: Protects SkillStack products and internal systems from cyber threats and vulnerabilities.

  • System Administrator: Manages servers, networks, and IT systems to ensure they are running smoothly and securely.

  • Data Protection Officer: Ensures compliance with data protection laws (e.g., GDPR) and manages data security policies.

• Purpose: Manages internal operations, company policies, recruitment, employee welfare, and ensures the efficient running of SkillStack’s day-to-day activities.

• Key Roles:

  • Operations Manager: Coordinates between departments to ensure smooth operations and processes across the organization.

  • HR Manager: Handles recruitment, employee relations, training, and development.

  • Talent Acquisition Specialist: Focuses on hiring and retaining top talent in key areas like marketing, product development, and design.

  • Office Manager: Manages day-to-day logistics and ensures the office environment supports productivity and comfort for all employees.

• Purpose: Manages SparkTech’s finances, including budgeting, forecasting, and financial reporting to ensure the company remains financially healthy.

• Key Roles:

  • Chief Financial Officer (CFO): Leads the finance team, overseeing the financial health and strategy of SkillStack.

  • Accountants: Handle bookkeeping, invoicing, and financial reporting.

  • Financial Analyst: Provides insights into financial trends, budgeting, and revenue forecasting.

  • Payroll Specialist: Manages payroll and employee compensation.

• Purpose: Manages tournament operations and event production

  • Key Roles:

    • Event Production Team - handles technical setup and streaming

    • Tournament Coordinators - manages competition schedules and rules

    • Broadcast Team - produces live streaming content

• Purpose: Provides comprehensive player training and development programs

  • Key Roles:

    • Gaming Coaches - provides specialized game-specific training

    • Performance Analysts - tracks and analyzes player statistics

    • Wellness Specialists - supports player health and mental fitness

• Purpose: Supports content strategy and creator development

  • Key Roles:

    • Content Strategists - develops content plans and schedules

    • Platform Specialists - optimizes content for different platforms

    • Analytics Team - tracks performance metrics and engagement

• Purpose: Ensures regulatory compliance and risk management

  • Key Roles:

    • Legal Team - handles contracts and agreements

    • Compliance Officers - maintains industry standards

    • Risk Management - identifies and mitigates potential risks

• Marketing & Product Development: Ensures that marketing strategies align with product launches and feature updates.

• Customer Support & IT: Collaborates to resolve technical issues customers face with the product.

• Creative & Marketing: Works together to produce branded content that promotes SparkTech’s products and services effectively.

• Sales & Business Development: Develops strategies to approach new markets and nurture existing client relationships, often with input from marketing and product teams.